Problems with Off Campus Access

Off-Campus Error Message

If you select a link to an online library resource and you get the following message, please copy and paste the error message into the chat window so we can fix the problem right away. 

Proxy Error Message

MaxVirtualHosts Error Message

A MaxVirtualHosts error message means that off campus access to all library resources is blocked. 

If you encounter a MaxVirtualHosts error message, please contact us so we can fix the problem as soon as possible.

MaxVirtualHosts Error Message

Login Does Not Work

Are you entering your login information correctly?  Your login is your E-Key (EKU email username and password).

E-Key login examples:

  • Student username (john_doe21)
  • Faculty/Staff username (doej)

If this does not work, please contact IT to make sure your E-Key information is up to date.

If IT confirms that your E-Key information is accurate, and you are still having problems logging in from off campus, please contact us so we can troubleshoot this problem.

EKU-issued Laptops and Off-Campus Access Issues

Some EKU laptops may have difficulty connecting to library resources from off-campus due to recent campus IT updates.  If this is affecting you, please try the following workaround:

Locate the "Corporate Connectivity" icon in the lower right hand corner of your screen.  It looks like a desktop computer:

Corporate Connectivity icon

Right-click this icon.  In the box that appears, click "Use local DNS resolution."

Use local DNS resolution

Please contact us if you have any questions.